{"id":223,"date":"2025-07-30T08:17:47","date_gmt":"2025-07-30T08:17:47","guid":{"rendered":"http:\/\/maisonclementine-fermeflorale.com\/?page_id=223"},"modified":"2026-07-19T07:58:22","modified_gmt":"2026-07-19T07:58:22","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/maisonclementine-fermeflorale.com\/?page_id=223","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t
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Politique en mati\u00e8re de remboursements et de retours<\/strong><\/h4>\n

(Version \u00e0 jour au : 01\/07\/2026)<\/em><\/p>\n

1. Champ d\u2019application<\/strong><\/h5>\n

La pr\u00e9sente politique s\u2019applique \u00e0 toutes les ventes conclues entre MAISON CLEMENTINE EARL\u00a0(ci-apr\u00e8s \u00ab le Vendeur \u00bb) et tout acheteur professionnel (ci-apr\u00e8s \u00ab le Client \u00bb).
Aucun retour, remboursement ou \u00e9change n\u2019est accept\u00e9 hors des conditions pr\u00e9vues dans cette politique.<\/p>\n

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2. Absence de droit de r\u00e9tractation<\/strong><\/h5>\n

Conform\u00e9ment au Code de la consommation, le droit de r\u00e9tractation ne s’applique pas aux relations entre professionnels<\/strong>.
Toute commande pass\u00e9e est ferme et d\u00e9finitive d\u00e8s sa confirmation par le Vendeur.<\/p>\n

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3. Produits non conformes ou d\u00e9fectueux<\/strong><\/h5>\n

En cas de produit non conforme ou pr\u00e9sentant un d\u00e9faut apparent :<\/p>\n

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    Le Client doit notifier le Vendeur par \u00e9crit dans un d\u00e9lai maximum de 48 heures<\/strong> apr\u00e8s la r\u00e9ception des produits.<\/p>\n<\/li>\n

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    Toute r\u00e9clamation doit \u00eatre accompagn\u00e9e de photos et d\u2019une description d\u00e9taill\u00e9e du probl\u00e8me.<\/p>\n<\/li>\n

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    Apr\u00e8s analyse, le Vendeur pourra proposer, \u00e0 sa discr\u00e9tion :<\/p>\n

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      un remplacement du produit,<\/p>\n<\/li>\n

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      un avoir,<\/p>\n<\/li>\n

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      ou un remboursement partiel.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

      Aucun retour ne sera accept\u00e9 sans accord \u00e9crit pr\u00e9alable du Vendeur.<\/p>\n

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      4. Conditions de retour<\/strong><\/h5>\n

      Tout retour valid\u00e9 par le Vendeur devra respecter les conditions suivantes :<\/p>\n

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        Les produits doivent \u00eatre dans leur \u00e9tat d\u2019origine<\/strong>, non utilis\u00e9s, et dans leur emballage d\u2019origine.<\/p>\n<\/li>\n

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        Les frais de retour sont \u00e0 la charge du Client, sauf erreur imputable au Vendeur.<\/p>\n<\/li>\n

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        Les produits personnalis\u00e9s, p\u00e9rissables, ou fabriqu\u00e9s sur commande ne sont ni repris ni rembours\u00e9s<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

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        5. D\u00e9lai de traitement<\/strong><\/h5>\n

        Apr\u00e8s r\u00e9ception et inspection des produits retourn\u00e9s, le Vendeur informera le Client de l\u2019acceptation ou du refus du retour.<\/p>\n

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          En cas d\u2019acceptation, un avoir ou remboursement sera effectu\u00e9 dans un d\u00e9lai de 30 jours ouvr\u00e9s<\/strong>.<\/p>\n<\/li>\n

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          Aucun remboursement ne pourra exc\u00e9der le montant total de la facture concern\u00e9e.<\/p>\n<\/li>\n<\/ul>\n

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          6. Produits endommag\u00e9s lors du transport<\/strong><\/h5>\n

          Il appartient au Client de v\u00e9rifier l\u2019\u00e9tat des marchandises \u00e0 r\u00e9ception et d’\u00e9mettre des r\u00e9serves claires aupr\u00e8s du transporteur.
          Sans r\u00e9serve notifi\u00e9e dans les 48 heures, aucune r\u00e9clamation ne pourra \u00eatre accept\u00e9e<\/strong>.<\/p>\n

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          7. Cas de force majeure<\/strong><\/h5>\n

          Aucun remboursement ne pourra \u00eatre exig\u00e9 en cas d\u2019\u00e9v\u00e9nements ind\u00e9pendants de la volont\u00e9 du Vendeur (gr\u00e8ve, catastrophe naturelle, rupture d’approvisionnement, etc.).<\/p>\n

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          8. Contact<\/strong><\/h5>\n

          Pour toute demande de retour ou information compl\u00e9mentaire, le Client peut contacter :
          Email :<\/strong> flowerpower@maisonclementine-fermeflorale.com
          T\u00e9l\u00e9phone :<\/strong> 06.38.68.99.41
          Adresse :<\/strong> 2 La Ragoterie, Monteille, 14270 M\u00e9zidon Vall\u00e9e d’Auge<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Politique en mati\u00e8re de remboursements et de retours (Version \u00e0 jour au : 01\/07\/2026) 1. Champ d\u2019application La pr\u00e9sente politique […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=\/wp\/v2\/pages\/223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=223"}],"version-history":[{"count":6,"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=\/wp\/v2\/pages\/223\/revisions"}],"predecessor-version":[{"id":1409,"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=\/wp\/v2\/pages\/223\/revisions\/1409"}],"wp:attachment":[{"href":"https:\/\/maisonclementine-fermeflorale.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}